Friday, March 12, 2010

More Confidence about Online Shopping

Did you know...

Web users are feeling even more confident about shopping online! According to Foresee's latest American Customer Satisfaction Index (ASCI), consumer satisfaction with e-retail has increased to 83 points! That's 9% higher than overall retail satisfaction! The study's authors write that "Customer satisfaction with online retail continues to vastly outpace satisfaction with traditional retail channels...e-retail, which long ago ceased being a novelty and faces ever-increasing expectations from online shoppers, is doing a substantially better job of satisfying customer than offline retail."


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